Privacy Policy
Last updated: 2026-10-02. This is a draft pending legal review.
Who we are
GoviHub is operated by AiGNITE Consulting (Houston, TX, United States) and its Sri Lanka branch. Contact: support@govihublk.com.
What we collect
- Account information: name, email, phone, role (farmer / buyer / supplier / admin), preferred language, general location (district/DS division, used to surface matches).
- Content you submit: harvest listings, demand postings, supply listings, crop photos for diagnosis, advisory questions, feedback, messages to us.
- Usage metadata: login times, device/browser user-agent, ad impressions and clicks (aggregated).
- Diagnostic photos: photos you upload for AI-assisted crop diagnosis are stored in cloud storage and used to return results and improve the model over time. This storage is not private. Anyone who has the exact link to a photo can open it. GoviHub shows that link only to you.
- Photos on listings: photos you add to a harvest listing or a supply listing are shown to other signed-in GoviHub users. They are kept in the same cloud storage as diagnostic photos, and that storage is not private. Anyone who has the exact link to a photo can open it. We remove location tags from photos you upload. Taking a photo off a listing does not delete the file. We may send listing photos to an AI service that checks listings for abuse.
How we use it
- Operate the marketplace: match farmers with buyers, surface listings, deliver advisory.
- Send weather alerts and crop-stage notifications you subscribed to.
- Improve our models (disease diagnosis, advisory RAG) using anonymized content with known sources.
- Prevent abuse, fraud, spam.
Farmer groups
If you belong to a farmer group on GoviHub, the group's officers (owner, secretary and treasurer) can see your name, district, phone number, the crops you grow and your active harvest listings. They see nothing else. They never see your crop diagnoses, your advisory questions or anything else private. Nobody joins a group without agreeing to it.
Location on crop diagnoses
When you diagnose a crop, GoviHub may record where your phone is, if you allow it, and when the photo was taken. We remove location tags from the photo itself before we store it or send it for analysis. Exact locations stay inside GoviHub, and we use them to look for places where crop disease is building up. If GoviHub ever shares anything outside the platform, such as a report to an agriculture agency, it will show only area names and case counts, never exact locations. You can say no to the location prompt. Your diagnosis works the same.
AI services we use
GoviHub uses AI services for crop diagnosis, advisory answers and abuse checks on listings. GoviHub's servers send each request to OpenRouter (openrouter.ai), a service that passes it to Google's Gemini AI models. OpenRouter and Google process what we send. Their own privacy policies apply to what they do with it. Read them here: OpenRouter privacy policy and Google privacy policy.
- Crop diagnosis: the photo you upload, after we remove its location tags, and the crop name you give.
- Advisory questions: the question you type, and extracts from our own reference documents when they match your question.
- Listing checks: the text of your listing and your listing photos.
We do not send your name, phone number or email address with these requests. What you write in a question or a listing goes exactly as you wrote it, so keep private details out of it.
What we don't do
- We do not sell personal data.
- We do not share your harvest volumes or pricing with competitors.
Retention
Account data is retained while your account is active. When you delete your account, we deactivate it immediately and your profile and listings stop being visible on the platform. Your personal data is retained in our systems for a limited period for security, dispute resolution, and legal compliance, and copies may persist in routine backups before being permanently erased. You can request complete erasure of your personal data at any time by writing to support@govihublk.com, and we will action it within the timeframe required by the Personal Data Protection Act No. 9 of 2022.
Diagnostic photos are retained up to 24 months unless you request earlier deletion.
Advertising
We show advertisements on the platform. To select which advertisements you see, we use your account role (for example farmer or buyer) and your district. We do not sell your personal data to advertisers, and advertisers do not receive your identity or contact details.
Your rights
You can request at any time via support@govihublk.com:
- A copy of your data.
- Correction of inaccurate data.
- Deletion of your account and associated records.
- Withdrawal of consent for specific processing.
Children
GoviHub is not directed to children under 16. Do not create an account if you are under 16.
Changes
We will post material updates to this page and notify account holders by email where significant.